WARRANTY POLICY (1-YEAR LIMITED HARDWARE WARRANTY)

At Wippi, we build our physical storytelling players to keep up with the active imaginations and playtimes of children. However, hardware defects happen. That is why your Wippi Player is covered by a 1-Year Limited Warranty.

1. What is Covered?

Wippi warrants the physical storytelling player and its included hardware components against defects in materials and workmanship under normal, intended use for a period of one (1) year from the date of original retail purchase by the original end-user purchaser.

2. What is NOT Covered?

This warranty does not apply to:

  • Cosmetic Damage: Scratches, dents, discoloration, or broken plastic ports caused by normal everyday wear and tear.

  • Accidental Damage: Defects or malfunctions resulting from drops, liquid spills, submersion in water, fires, or external forces.

  • Misuse or Abuse: Damage resulting from improper operation, altering the device’s internal hardware, or using the device outside its intended child-friendly storytelling ecosystem.

  • Accessories & Cards: Lost, misplaced, or physically destroyed story cards (unless they arrived defective out of the box).

  • Purchases made from unauthorized third-party resellers.

3. Warranty Remedies

If a valid hardware defect arises within the 1-year warranty period, Wippi, at its discretion, will either:

  1. Repair the hardware defect at no charge using new or refurbished replacement parts.

  2. Exchange the product with a product that is new or refurbished to equivalent performance.

4. How to Submit a Warranty Claim

If you believe your Wippi player is defective, please follow these steps to make a claim:

  1. Contact us at support@wippi.com with the subject line: "Warranty Claim - Order #[Your Order Number]".

  2. Provide a detailed description of the hardware issue.

  3. Attach a brief video or photo clearly demonstrating the malfunction or physical defect.

  4. Our technical support team will troubleshoot the issue with you. If we determine that a replacement is necessary, we will send you an RMA and instructions for returning the defective unit. Wippi will cover all shipping costs associated with a valid warranty replacement.