Refund policy

At Wippi, we want every family to have a happy and worry-free experience with our product. If you are not satisfied with your purchase, you may request a return within 7 days from the date of delivery.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be returned within 7 days of delivery.

  • Be undamaged, and in its original condition.

  • Include the original packaging, Wippi device, story cards, user guide, charging cable, and any accessories received with the product.

  • Have the original invoice or order confirmation.

2. Non-Returnable Items

Returns may not be accepted if:

  • The product is damaged due to misuse, mishandling, or accidental damage.

  • The product or accessories are missing.

  • The original packaging is damaged or unavailable.

  • The return request is raised after 7 days from delivery.

  • The product has signs of heavy usage or tampering.

3. Refund Process

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days.

Shipping charges, if any, may be non-refundable unless the return is due to a damaged, defective, or incorrect product.

4. Return Shipping

For eligible return requests, our team will guide you through the pickup or shipping process. The product must be packed securely to avoid damage during transit.

If the product is found damaged due to poor return packaging, the refund may be partially or fully declined.

5. How to Request a Return

To raise a return request, please contact Wippi customer support with:

  • Order ID

  • Registered phone number or email address

  • Reason for return

  • Photos or videos, if the product is damaged, defective, or incorrect.

6. Final Decision

All returns are subject to verification and approval by the Wippi team. Wippi reserves the right to reject return requests that do not meet the return policy conditions.