Shipping policy

Welcome to the Wippi family! We are dedicated to bringing screen-free imagination and learning to your child’s world as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: During high-volume periods (such as product launches, holidays, or promotional events), processing times may be slightly extended. We will notify you via email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 3–7 business days

Delivery delays can occasionally occur due to courier carrier issues or inclement weather. Wippi is not responsible for external transit delays once the package has been handed over to the carrier.

3. Tracking Your Shipment

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will typically become active within 24–48 hours. You can track your package directly through the carrier’s portal or via your Wippi account dashboard.

4. Damaged, Lost, or Missing Packages

If your order arrives damaged, or if it is marked as delivered but you have not received it, please contact our support team immediately at support@wippi.com.

  • For Damaged Items: Please save all packaging materials and damaged goods, and provide photos of the packaging and items when you reach out so we can file a claim with the carrier and send a replacement promptly.